Responsible gambling

Responsible Gambling

At Wagerland Casino, we care about the wellbeing of every player. Gambling should be an enjoyable form of entertainment, not a source of stress or harm. If you ever feel that play is becoming less fun, that it’s taking up too much time or money, or that it’s affecting other areas of your life, you’re not alone—help and practical tools are available.

This page explains the ways you can manage your play, recognise early warning signs, and find support. The steps below are designed to be practical, non-judgemental and easy to follow so you can take control at any time.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide a range of tools so you can tailor your account to match your comfort level. Using these controls is a positive step and can be changed to suit your needs.

Deposit limits — Set daily, weekly or monthly caps on how much you deposit. Choose amounts that fit your budget and reduce them at any time. If you request an increase, a short waiting period may apply to give you time to reconsider.
Loss and wager limits — Limit how much you can lose or stake over a chosen period. These help prevent chasing losses and keep play predictable.
Session reminders and reality checks — Receive periodic prompts about how long you’ve been playing and how much you’ve spent. These quick pauses help you reflect and make clear decisions.
Temporary time-outs — Take a short break from your account for periods such as 24 hours, 7 days, or up to several weeks. During a time-out you cannot place bets, but you can still request withdrawals and access support.
Self-exclusion — If you need to step away for longer, self-exclusion closes access to your account for a fixed period (for example, six months) or permanently. This is a strong measure that helps remove the temptation to gamble and gives you space to regroup.
Payment safety steps — Consider removing saved payment methods, blocking certain cards with your bank, or using pre-paid options to limit access to funds for gambling.

How to Use These Tools

Visit your account settings or the Responsible Gambling section in your profile to activate limits and time-outs.
If you’re unsure which options are right for you, start small—set a modest deposit limit or a short time-out and adjust later as needed.
Contact customer support if you want assistance setting up limits, or if you wish to make a self-exclusion request; staff can guide you through the process confidentially.

What Happens After You Choose a Restriction

Limits take effect immediately and are enforced automatically.
Temporary time-outs stop all betting activity but typically allow withdrawals and access to support services.
Self-exclusion closes the account for the selected duration; reactivation after self-exclusion usually requires a formal review to ensure continued wellbeing.

Links to Support Organizations

Seeking extra support is a sign of strength. If gambling is causing concern, you may find additional help through specialist support services. These organisations offer confidential advice, counselling, self-help tools and practical steps for both players and people affected by someone else’s gambling.

Contact national or local gambling support services which provide telephone, chat and face-to-face counselling.
Consider crisis and mental-health resources if you feel overwhelmed or have thoughts of harming yourself; emergency services are available for immediate help.
Family and friends can access help designed for concerned others, including guidance on setting boundaries and supporting someone who gambles.

How to Reach Out for Help

Make the first call or message—many people find that talking to a trained counsellor helps clarify next steps and reduces immediate stress.
Use self-assessment tools to check patterns of play and whether they meet criteria for risky behaviour; these can suggest which kinds of support are most useful.
Combine support measures—use account limits, professional counselling and practical financial controls together for greater impact.

Warning Signs to Watch For

Spending more time or money gambling than intended.
Feeling restless, irritable or anxious when not gambling.
Chasing losses by increasing stakes or playing longer sessions.
Neglecting work, study, family or other responsibilities.
Borrowing money or selling possessions to fund gambling.
Hiding gambling activity from others or lying about play.

Support for Family and Friends

Set boundaries around finances and communication; these protect you while the person you care about seeks help.
Encourage the use of self-exclusion and account limits, and support practical steps such as removing saved payment methods.
Seek confidential guidance for yourself—support organisations can help loved ones cope and plan next steps.

If you would like assistance setting limits, exploring self-exclusion, or finding local support services, our support team is available to help you through the process. Choosing to act early makes a positive difference.